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  Új Válasz 2021-03-21 08:32:01 #4611

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  voyi

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  Sziasztok!

  Jött egy kékhalál Adobe Premiere Pro-nál video renderelés közben, 0x00000124 WHEA_UNCORRECTABLE_ERROR, bugcheck analysis szerint a Genuineintel.sys driver rosszalkodott.

  Tudnátok nekem segíteni, hogy lehet ezt orvosolni?

  Bugcheck analyis:

  Microsoft (R) Windows Debugger Version 10.0.21306.1007 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\032121-11890-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff801`1c800000 PsLoadedModuleList = 0xfffff801`1d42a510
Debug session time: Sun Mar 21 01:17:29.846 2021 (UTC + 0:00)
System Uptime: 0 days 0:24:49.651
Loading Kernel Symbols
...............................................................
................................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
.............
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff801`1cbf5c20 48894c2408 mov qword ptr [rsp+8],rcx ss:ffffc781`e753d8f0=0000000000000124
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffdc85ad249028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: pshed!_WHEA_ERROR_RECORD_HEADER ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: pshed!_WHEA_ERROR_RECORD_SECTION_DESCRIPTOR ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: pshed!_WHEA_ERROR_RECORD_HEADER ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: pshed!_WHEA_ERROR_RECORD_HEADER ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: pshed!_WHEA_ERROR_RECORD_HEADER ***
*** ***
*************************************************************************

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2577

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 21010

Key : Analysis.Init.CPU.mSec
Value: 389

Key : Analysis.Init.Elapsed.mSec
Value: 24423

Key : Analysis.Memory.CommitPeak.Mb
Value: 83

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


BUGCHECK_CODE: 124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffdc85ad249028

BUGCHECK_P3: be000000

BUGCHECK_P4: 800400

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: Adobe Premiere Pro.exe

STACK_TEXT:
ffffc781`e753d8e8 fffff801`1ccb3aaa : 00000000`00000124 00000000`00000000 ffffdc85`ad249028 00000000`be000000 : nt!KeBugCheckEx
ffffc781`e753d8f0 fffff801`1afd15b0 : 00000000`00000000 ffffdc85`ad249028 ffffdc85`aa1e0400 ffffdc85`ad249028 : nt!HalBugCheckSystem+0xca
ffffc781`e753d930 fffff801`1cdb563e : 00000000`00000000 ffffc781`e753d9d9 ffffdc85`ad249028 ffffdc85`aa1e0400 : PSHED!PshedBugCheckSystem+0x10
ffffc781`e753d960 fffff801`1ccb53d1 : ffffdc85`addd9070 ffffdc85`addd9070 ffffdc85`aa1e0450 ffffdc85`aa1e0400 : nt!WheaReportHwError+0x46e
ffffc781`e753da40 fffff801`1ccb5743 : 00000000`00000002 ffffdc85`aa1e0450 ffffdc85`aa1e0400 00000000`00000002 : nt!HalpMcaReportError+0xb1
ffffc781`e753dbb0 fffff801`1ccb5620 : ffffdc85`a9cfd660 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandlerCore+0xef
ffffc781`e753dc00 fffff801`1ccb5871 : 00000000`0000000c 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandler+0xe0
ffffc781`e753dc40 fffff801`1ccb4adb : 00000000`00000000 00000000`00000000 ffffc781`e753ded0 00000000`00000000 : nt!HalpMceHandlerWithRendezvous+0xc9
ffffc781`e753dc70 fffff801`1ccb7325 : ffffdc85`a9cfd660 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalpHandleMachineCheck+0x5f
ffffc781`e753dca0 fffff801`1cd0ca69 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalHandleMcheck+0x35
ffffc781`e753dcd0 fffff801`1cc04cfa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x9
ffffc781`e753dd00 fffff801`1cc049b7 : 00000000`00000000 00000000`00000000 00000000`5df18b80 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffffc781`e753de40 00007ffc`06e133bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x277
00000000`5eee5d38 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`06e133bb


MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_0_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {3fcb9ba4-4151-054d-a420-874ecf0a1f94}

Followup: MachineOwner
---------

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