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  • #74568 choco01 addikt aytukabozs #74567
    Új Válasz #74568
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    choco01

    addikt

    válasz aytukabozs #74567 üzenetére

    "Survey and solution for your order on gearbest.com - Waiting for your reply"

    "Dear Customer，

    How are you? We hope you are well.

    Do you have any issues with your orders on gearbest?

    Here is a survey from gearbest to our important customers. And now we are here to solve any issues for you.

    Please kindly close or ignore this ticket if you did not have a question with your order or your issue was resolved or is dealing in the support center.

    Please reply in detail for your unresolved issue follow below instructions:

    For delivery issue:

    Please tell us the order number and non-received item number(sku).

    For quality issue:

    1.Tell us your order number and the item number you are having problem with.

    2. Please describe the problem is with your item in detail.

    3. Please send us clear picture of defects

    4. It would be appreciated that you could shoot a video and send the video to email: support@gearbest.com and inform us in the next reply of this ticket.

    5. Tell us it is a doa (dead on arrival) item or it is faulty after use.

    For other issues:

    1.Please tell us your order number and the item number(sku) you have problem with.

    2.Please tell us your issue with the item in detail.

    3.It would be helpful if you can send us some picture or video for checking if possible.

    Notes:

    1.Before you send the email, Please first kindly refer to our warranty link: http://www.gearbest.com/about/warranty-and-return.html

    2.If you have several problems with the your order, please submit a new ticket here http://support.gearbest.com/ for other orders.

    Thank you so much for your collaboration.

    Best Regards

    Gearbest Customer Service

    http://www.gearbest.com/ 

    "

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